OVERALL PURPOSE OF JOB:
To support Business Development Team in the development of an intermediary distribution network and achievement of sales targets for China. Work collaboratively with global Operational teams to ensure that customers are fully supported and receive a peerless service experience.
KEY DUTIES & RESPONSIBILITIES
Introduce, promote and market the company’s products to intermediaries such as brokers and independent financial advisers/Agents.
Act as a link between the company and brokers. Provide high-quality support to all Asia Pacific brokers by answering queries, providing product details, etc.
Develop, manage and retain broker client accounts.
Provide quotations in accordance with written procedures and processes, and in strict compliance with any relevant statutory and regulatory requirements.
Liaise with brokers/Agents and internal operations team to ensure queries are resolved in a timely manner.
Build up detailed knowledge of the company’s products and keep up-to-date awareness of competitor activity, products and pricing.
Assist in the delivery of any ad-hoc training that the brokers might require on our products.
Ensure that the company’s brand values, principles, and style are adopted and utilized for all external communication.
Ensure that any complaints or service failures reported by brokers and/or insured members are escalated and dealt with strictly in accordance with Complaints Procedures.
Acquire and maintain thorough understanding of Now Health International’s process, procedures and systems (OH+), and ensure that all system information relevant to Asia Pacific is fully up-to-date.
Take personal responsibility to always actively treating customers fairly.
Adhere to best practice processes including delivery of all the agreed service standards.
Compliance and Security:
Take responsibility for establishing and maintaining up-to-date personalawareness of all legislative, regulatory and Company-specific rules, policies and procedures related to performance of the role. Ensure consistent compliance with legal, regulatory and Company standards in line with underwriter requirements.
Pay particular attention to the Company’s Information and Data Security policies when accessing and using all Company systems which may provide access to sensitive information assets, and strive to maintain the highest possible standards of information protection at all times.
Take individual responsibility for accessing only the systems, records and information required to perform the role. Treat all data contained within those systems in a manner consistent with the Company’s Information and Data Security policies, and in line with the confidentiality clauses provided within your employment contract.
Obtain the agency certification issued by Association of General Insurance in China
SKILLS KNOWLEDGE AND EXPERIENCE REQUIRED
A good general educational background; qualified to degree level or equivalent.
Substantial sales/Account Management experience within the medical insurance sector. IPMI experience is preferred but medical insurance/employee benefits experience will also be considered.
Relevant professional qualifications are desirable.
A track record of successfully analysing, identifying and capitalising upon new business opportunities
Strong client management skills and ability to deliver on promises
Able to demonstrable full knowledge of the sales process
Excellent written and spoken English are essential; other language capabilities are advantageous.
Strong communication skills in all forms including written, oral, email, telephone, and presentation.
Fully conversant with Microsoft Office; experience of using industry specific technology and/or the ability to quickly grasp new systems following training.
A positive attitude to dealing with people
Capable of working independently and taking individual ownership.
Ability to plan, organise and prioritize
Ability to work within strict deadlines
Must be able to work well within a team
Must be able to work without supervision
Strong communication skills and ability to communicate to all levels of the organisation and customer base