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Business Development Support Executive (bilingual)

To support Business Development Team in the development of an intermediary distribution network and achievement of sales targets for the Europe region.  Work collaboratively with the global Operational teams to ensure that customers are fully supported and receive a peerless service experience.

 

Business Development:

  • Introduce, promote and market the company’s products to intermediaries such as brokers and independent financial advisers/Agents.
  • Act as a link between the company and brokers. Provide high-quality support to all Europe brokers by answering queries, providing product details, etc.
  • Develop, manage and retain broker client accounts.
  • Provide quotations in accordance with written procedures and processes, and in strict compliance with any relevant statutory and regulatory requirements.
  • Liaise with brokers/Agents and internal operations team to ensure queries are resolved in a timely manner.
  • Build up detailed knowledge of the company’s products and keep up-to-date awareness of competitor activity, products and pricing.
  • Assist in the delivery of any ad-hoc training that the brokers might require on our products.
  • Ensure that the company’s brand values, principles, and style are adopted and utilized for all external communication.

Customer service:

  • Ensure that any complaints or service failures reported by brokers and/or insured members are escalated and dealt with strictly in accordance with Complaints Procedures.
  • Acquire and maintain thorough understanding of Now Health International’s process, procedures and systems (OH+), and ensure that all system information relevant to Europe is fully up-to-date.
  • Take personal responsibility to always actively treating customers fairly.
  • Adhere to best practice processes including delivery of all the agreed service standards.

Excellent written and spoken English are essential; other language capabilities are advantageous.

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