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Account Manager

Responsible for maximising direct and intermediated group renewals for the region, working closely with our Business Development and operational teams to ensure high retention levels through a peerless service experience. Combining sales skills with empathy and a detailed understanding of the operational lifecycle from pre-sales to claims, the Account Manager will have a varied workload including building relationships with intermediaries and dealing with renewal enquires and ensuring regulatory compliance.

  • To be the primary point of contact for all direct and intermediated group renewals, proactively analyzing client needs and providing quotations (including alternative solutions where required) so as to maximise renewal retention rates.
  • Determines reasons for requests for cancellation or non-renewal and acts to save accounts.
  • In conjunction with the Business Development and Underwriting teams, identifies exposure to loss and recommends appropriate coverage adjustments for renewing groups so as to maintain long-term profitability
  • Coordinate with Customer Service Team once the renewal decision has been confirmed by the broker/client
  • Work in conjunction with the Business Development Director and Business Development Manager to develop and maintain strong connections with intermediaries who can support our new and renewal business
  • To provide the necessary sales support to the Business Development team
  • Build effective relationships with brokers and existing customers through the use of appropriate questioning, positive representation of our brand image and consistent professionalism in line with our marketing, sales and customer service strategies
  • Use in-depth knowledge of Now Health and competitor products and services to deal with broker and customer queries accurately and appropriately, including provision of all documentation required to enable the customer to make an informed purchase decision based on their identified needs.
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