Identify and deliver upon opportunities to grow premium income and seek new business, using an in-depth understanding of client business drivers to manage the sales process to a successful conclusion. Support the Head of Business Development-China to manage relationships with a panel of key national and regional brokers; review broker performance and provide training as needed to ensure best possible positioning of our products and services.
KEY DUTIES & RESPONSIBILITIES
Work with the Head of Business Development to build upon existing broker and intermediary relationships in China in order to maximise quote production and generate income for Now Health International to an agreed annual target.
Identify and develop new business opportunities both within and outside our established geographical footprint.
Present Now Health International to potential clients through direct communication in face to face meetings, telephone calls and emails. Ensure that all communications demonstrate the highest levels of professionalism and cultural sensitivity.
Actively manage the sales process, including lead generation, credentials pitch, overcoming objections, negotiations and closing. Support is available from the Head of Business Development-China for large, complex pitches and development of a strategic plan.
Manage and maintain a sales pipeline, including awareness of the performance of specific accounts, ensuring that targets are met and all sales administration is current using OH+ / CRM software.
Manage and align clients’ and distributors expectations of service standards, and support the development of operational staff to nurture strong intermediary relationships.
Create and be accountable for proposals, contracts and further documentation using Now Health International procedures and service standards.
Respond to requests for information in a timely manner.
Work closely with the Head of Business Development-China to report on the results of the area under control as required.
Keep abreast of issues affecting the insurance sector and collect competitor intelligence.
Arrange and attend meetings and other forms of communication with clients and/or other internal functions necessary to perform the above duties. Extensive business travel will be required to meet with intermediaries across the full geographical scope of the region.
Adhere to Best Practice Processes, Service Standards and all relevant statutory or regulatory requirements, including treating customers fairly (TCF)
Compliance and Security
Take responsibility for establishing and maintaining up-to-date personal awareness of all legislative, regulatory and Company-specific rules, policies and procedures related to performance of the role. Ensure consistent compliance with legal, regulatory and Company standards in line with underwriter requirements.
Pay particular attention to the Company’s Information and Data Security policies when accessing and using all Company systems which may provide access to sensitive information assets, and strive to maintain the highest possible standards of information protection at all times.
Take individual responsibility for accessing only the systems, records and information required to perform the role. Treat all data contained within those systems in a manner consistent with the Company’s Information and Data Security policies, and in line with the confidentiality clauses provided within the employment contract.
Substantial sales experience within the international medical insurance sector preferred, with a proven ability to deliver sales targets.
A track record of successfully researching, analysing and capitalising upon new business opportunities
Strong client management skills and ability to keep promises
Able to demonstrable full knowledge of the sales process
Strong bilingual communication skills in both Mandarin and English all forms including written, oral, email, telephone, and presentation
A positive attitude to dealing with people
Capable of working independently and taking individual ownership
EDUCATION / QUALIFICATIONS
Qualified to degree level or equivalent
A sound understanding of the China insurance and financial services sector
SKILLS / TRAITS
Confident negotiator - able to ‘close the deal’
Capable of hands on problem-solving, with ability to generate ideas and solutions
Ability to use own initiative and pay close attention to detail
Ability to cope with competing demands and to prioritise tasks
Excellent organisational and time management skills
Willingness to travel - the successful candidate is expected to spend 70% of their time out of the office in meetings. Local travel may be expected from time to time.